Refund policy
At MagLuna, your satisfaction is our top priority. We believe in the quality of our magnesium-infused skincare products, and we want you to feel confident in your purchase. That’s why we offer a simple, hassle-free 60-day return policy.
Easy Returns – 30 Days
If you’re not completely satisfied with your MagLuna purchase, you have up to 30 days from the date of delivery to initiate a return. We even cover the return shipping, so there’s no cost to you.
How to Initiate a Return
To start a return, simply reach out to us at support@magluna.com with the following details:
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Your order number
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Your name
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The email address used to place the order
Once we receive your request, our customer care team will guide you through the next steps.
No Restocking Fees
We don’t believe in hidden charges. You’ll receive a full refund for your purchase with no restocking fees.
Fast Refund Processing
Once your return is processed, you’ll receive a confirmation email. Refunds typically take 5-7 business days to appear in your account, depending on your bank or payment provider.
Exceptions to the Policy
While we strive to keep our return process simple, the following conditions apply:
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Products returned after 30 days from the delivery date are not eligible for a refund.
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Customers who have received over $100 in refunded products may have future refund requests handled on a case-by-case basis.
Late or Missing Refunds
If you haven’t received your refund within 7 business days of confirmation, please:
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Check your bank account or credit card statement again.
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Contact your bank or card provider, as processing times can vary.
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If you still have not received your refund, email us at support@magluna.com for assistance.
Our Commitment to You
At MagLuna, we stand behind our products and are committed to providing you with the best customer experience possible. We want you to feel confident in every purchase, knowing that your satisfaction is always our priority.